Amazon has long had to deal with the reality that owners of its Echo smart speakers weren’t using its voice-controlled assistant, Alexa, to buy things, as it had hoped. The tech giant hasn’t given up ...

Amazon claims the majority of deliveries make it to customers without issues. The company said it has 24/7 customer service to "work with customers directly to make it right" if a package does get ...

Amazon Prime customers report slower deliveries during the busy holiday season and winter storms. Frustrated users question Prime's value, posting complaints about week-long delivery times. Amazon ...