What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...

Successful business people giving each other a high five in a meeting. Two young business professionals celebrating teamwork in an office. Organizations often face the challenge of creating a truly ...

Scholastic esports is rapidly growing, and many schools are starting to incorporate esports programs into their curriculum. The benefits of esports make a compelling case for creating a program: ...

The other day I was asked to lead a committee that would assess and make recommendations for the mentoring program in my department. I was a bit surprised, since I had no idea such a mentoring program ...